Refund policy

We want you to love what you ordered. If something is not right, you have 30
days from the delivery date to request a return.
To be eligible, the item must be unworn, unwashed, in its original condition,
and in its original packaging.
Hygiene exclusions
Because head wraps and scarves sit directly against the hair and skin, we cannot
accept returns on items that have been worn, washed, or removed from their
original packaging.
This protects every customer who orders after you. If an item arrives damaged,
defective, or is not what you ordered, this exclusion does not apply. Contact us
and we will make it right.
How to start a return
Email shopsweetembrace@gmail.com with your order number and a short note about what went wrong.
We will send return instructions and an address. Items sent back without a
return request cannot be accepted.
Return shipping
Return shipping is the customer’s responsibility unless the item arrived damaged,
defective, or incorrect. We recommend a tracked service. We cannot refund items
that do not reach us.
Refunds
Once your return arrives and passes inspection, we will notify you and issue a
refund to your original payment method within [5 to 10] business days. Depending
on your bank or card issuer, it can take additional time to appear on your
statement.
Original shipping charges are not refunded.
Exchanges
The fastest way to exchange is to return the original item for a refund and place
a new order.
Damaged or incorrect items
Inspect your order when it arrives. If anything is damaged, defective, or wrong,
email us within 7 days of delivery with photos and your order number. We will
replace it or refund it, your choice.
Final sale
Sale items and gift cards are final sale and cannot be returned or exchanged.